Terms & Conditions

Welcome to The Herbary Co. website! By accessing or browsing this website, you agree to abide by the following Terms & Conditions. Please note that we reserve the right to make changes to these Terms & Conditions without prior notice.

**1. Age Restriction**
To use The Herbary Co. website and make purchases, you must be at least 18 years old. By selecting the checkbox to enter the site, you confirm that you are over 18 years of age. We do not accept responsibility for individuals under the age of 18 using this website.

**2. Our Products**
Some products available on this website may be subject to legal restrictions in certain regions. The Herbary Co. is not liable for any violation of local laws committed by our customers. All smoking products sold by us are intended for use with tobacco or legal alternatives that comply with local laws. You are responsible for adhering to your local regulations.

When you purchase products from our website, you acknowledge and agree to the following:
- Our products are sold from Queensland (QLD) and are governed by QLD laws.
- Placing an order constitutes an offer to us, and we reserve the right to refuse service and cancel orders.
- It is your responsibility to ensure that the product you are purchasing is legal in your state or territory.

**3. Stock & Availability**
While we strive for accuracy on our website, errors may occasionally occur. In the event of an error, we will notify you promptly. We are not obligated to fulfill orders for incorrect items. We cannot guarantee the availability of all items and reserve the right to cancel orders at any time. If an item is out of stock when you place an order, we will inform you so that alternative arrangements can be made.

**4. Pricing & Payments**
All prices displayed on our website are in Australian Dollars and include GST. Your payment will be processed in Australian Dollars.

Payment Options: We accept Credit/Debt card, PayID or direct bank deposits.

Card Security: Your credit card and personal information are secure when using our website. We employ secure socket layer technology (SSL) to encrypt and securely transmit your details through the payment gateway. We do not store your credit card information.

Payment Completion: By making a purchase on The Herbary Co. website, you affirm that you are an authorized user of the credit or debit card used for payment. For direct debit payments, your order will be shipped once funds have cleared in our account.

**5. Fraud**
All orders are subject to security checks. If our fraud detection system detects irregularities with your payment, we will contact you to verify your details. We reserve the right to hold your order during this process. If fraud is suspected, we may cancel your order and report the incident to the relevant authorities.

**6. Discount Codes**
If you have a discount or coupon code, it must be applied at checkout before making your payment. Orders paid without entering a code are considered as agreeing to pay the full item price. Discounts cannot be applied or refunded after payment.

**7. Shipping**

We only ship to customers in Australia.
You are responsible for ensuring the accuracy of your shipping address during payment. We do not assume responsibility for lost or delayed items due to incorrect shipping information.

Standard delivery may take up to 14 business days, subject to location. Delays may occur in remote areas or during peak periods. The estimated delivery timeframe is not a guaranteed delivery date. Unforeseen delays beyond our warehouse are beyond our control.

Standard Postage Charges: $12.00 within Australia. Orders over $100 qualify for free standard shipping.

For delivery updates or inquiries, please contact the carrier mentioned in your dispatch confirmation email.

The Herbary Co. does not ship outside of Australia.

**8. Returns**
All purchases are considered final, and returns are only accepted for faulty items. If you encounter any issues with your order, please contact us.

**9. Faulty Items**
We will refund, credit, or replace faulty items upon arrival or within the applicable warranty period. If you believe your item is faulty, please contact us immediately via our Contact Us page. Include photos of the fault if applicable.

**10. Breakages**
While we take care in packaging fragile items, breakages may occur during transit. If your item arrives damaged, please contact us as soon as possible via the Contact Us page and include photos of the damaged item/s.

Please inspect your items upon receipt. Failure to report problems upon receipt assumes you received the items in good condition, and we bear no responsibility for items damaged or broken after delivery.

**11. Images & Designs**

All designs, images, and artwork on this website are the copyright of The Herbary Co. Reproduction of logos, trademarks, brand names, artwork, images, or designs featured on this website without permission may constitute infringement on the owners' rights.

**12. Your Information**
When creating an account on this website, you agree to provide accurate personal and contact information. We are not responsible for issues arising from incorrect information provided. We reserve the right to refuse service or close accounts for reasons, including misuse and staff abuse.

Please refer to our Privacy Policy for more details.

Thank you for choosing The Herbary Co. We appreciate your understanding of these Terms & Conditions.